Optimum HR vs Insperity

HR expertise.
A team that answers.
No ticket numbers

Optimum HR and Insperity both provide payroll, benefits administration, HR support, compliance guidance, and workers’ compensation support through a PEO model. Insperity is designed to service employers with under 50 to 5,000+ employees, while Optimum HR is purpose-built for employers with 5 to 250 employees who want a more hands-on service model, including three dedicated representatives, direct phone access to a real person, an average 2 hours response time, and transparent PEPM pricing.

Clients

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Glassdoor Rating

Years in Business

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Why businesses switch

Service, responsiveness, and personal attention big-box PEOs can’t match.

Many PEOs are built to serve thousands of companies at once. Optimum HR is built to serve yours, and three commitments define that difference.

A real person, every time

When you call Optimum HR, a real person answers, rather than an AI bot or a ticket number in a queue. Email responses average under two hours, so questions about payroll and benefits get an answer the same day.

Three reps with your name on them

Every client works with a dedicated benefits rep, a dedicated payroll rep, and a dedicated HR rep. These named specialists already know your account, so you reach people who understand your business rather than a shared support pool.

Simple pricing with no hidden fees

Optimum HR charges a flat per-employee rate (PEPM), published up front, with no bundled surprises. The fee stays steady as your team grows, rather than climbing like a percentage of payroll every time you give a raise.

Compare

Side by side: Optimum HR vs Insperity

Every PEO sells payroll, benefits, and compliance. The differences that shape the daily experience show up in response times, dedicated support, and how each provider prices its service. The table below compares Optimum HR and Insperity across the eight points clients feel most.

How they compare

Optimum HR

Optimum HR vs Insperity

Client satisfaction (NPS, 2025) How likely clients are to recommend the service Clearly Rated categorizes 50 or above as “excellent” and 70 or above as “world class”

Not publicly disclosed

Glassdoor rating Employee-reported satisfaction

★★★★★★★★★★ 4.8

★★★★★★★★★★ 3.7

Average email response time How quickly questions get answered

Under 2 hours

No published SLA

Phone support Who picks up when you call

A real person answers

Number listed; live-answer model not publicly specified

Dedicated reps Named people who know your account

3 named reps for every client

Client service team; dedicated reps not publicly specified

Built for your size Company size the provider is built to serve

Purpose-built for 5 to 250 employees

50 to 5,000+ employees

Pricing model How the fee is structured

Flat PEPM, no bundled or hidden fees

Custom quote

Footprint and expertise Where the provider operates

Deep California expertise, all 50 states

All 50 states

Insperity information reflects publicly available information as of June 2026. Items marked not publicly disclosed are not published by Insperity. Insperity is built for employers with under 50 to 5,000+ employees, offers custom-quote pricing, operates across all 50 states, and has a Glassdoor rating of 3.7. However, it does not publicly confirm dedicated client representatives or average email response times. Optimum HR is designed for California-headquartered businesses with 5 to 250 employees, offering three named representatives, under-two-hour email responses, transparent PEPM pricing, an NPS of 75, and a 4.8 Glassdoor rating. Choose Insperity for rapid growth beyond 250 employees, and choose Optimum HR for transparent pricing, dedicated support, and California compliance expertise.

Client Reviews

What do Optimum HR clients say about the service?

GREAT

Based on 21 reviews

Google Review

Write a Review

John Halili 2 days ago

The company I work for switched to Optimum less than a year ago and there has been nothing but up-sides since doing so. Everybody in the company is grateful for the benefits that Optimum provides such as Life Insurance and Dental, something that we've never had before. We are very grateful as well for the extra benefits, such as the Working Advantage discounts on movie theater tickets and theme park admissions. Whenever I have a question regarding payroll or benefits, Fabiola and Shaked have always been quick, patient, and kind in their responses, which is something that I'm very grateful for. All in all, we are very pleased with Optimum and everything they are doing for us.

Jonathan Walters 4 days ago

Been using Optimum for over 10 years at my place of business. Great payroll solution for a small to medium sized business. They take care of payroll, taxes, on-boarding and many other HR needs so you can focus on your business.

Genevieve Watkins 5 days ago

Switching to Optimum about a year ago was one of the best decisions our company has made. Their team is incredibly responsive, knowledgeable, and genuinely helpful, making everything from payroll to HR much easier to manage. I highly recommend Optimum to any company looking for a reliable, professional PEO partner. A special thank you to Fabiola and Celeste, they have been exceptional to work with and consistently go above and beyond to provide outstanding support.

MAV Customer Service 2 hours ago

I am very pleased with the fast response with the optimum team (specially) with Ana Sakoda on taking care of the questions or events that I have come across. She's very prompt on taking care business.

Bryan Guardado 12 hours ago

Optimum HR has been an excellent partner for our company. Their team has provided strong support in payroll, HR, employee benefits, and compliance-related matters. They are responsive, professional, and always willing to help when questions come up. Having a dependable partner like Optimum HR has made a real difference for our business, and we truly value the support they provide. I would highly recommend them to any company looking for reliable HR and payroll services.

Karalyn Longenecker 14 hours ago

Optimum has been our payroll and HR partner for the last 12 years. They have grown and adapted alongside our business as we expanded and transitioned toward a more dispersed workforce. They eliminate the stress of managing payroll across multiple states and staying current with compliance regulations. Their team is very knowledgeable, friendly and happy to help!

Mike R 3 weeks ago

I am very satisfied with the level of service we receive from Optimum in providing support for payroll, benefits and HR. My team is Nicole, Julio, Lindsey and Nicki. Thank you Optimum Team!

Tania Chevalier a month ago

I've had the privilege of working with Optimum HR to support our mutual client, and I've always been impressed by them. The team is professional, thorough, and very responsive. I'm especially grateful to work with Nicki Tran and Julio because I can always count on their support.

Tester 16 a month ago

Shaked went on a zoom call with me and was super friendly and knowledgeable to the general information I had. For very specific questions, she provided me the information needed to get.

Sue Regan 2 months ago

I always had a great experience working with the OptimumHr team. I would highly recommend this company to anyone!

Good to know

Frequently Asked Questions

Is Optimum HR a good fit for my industry?

Yes. Optimum HR is built around your company size rather than a single industry. If you have between 5 and 250 employees, Optimum supports businesses across manufacturing, healthcare, real estate, professional services, wholesale, software, and more. The experience stays the same whether you work in a traditional field or a tech-forward one. See our Industries page for more information.

Do you support employees in more than one state?

Yes. Optimum HR runs multistate payroll and compliance across all 50 states. Its deepest expertise sits with California-headquartered businesses, the most complex compliance environment in the country, and a multistate team is fully supported.

Do you work with international teams?

Optimum HR focuses on US-based teams. That focus is deliberate, because it keeps service personal and compliance expertise deep. If your workforce is entirely domestic, you get specialists who do nothing but US payroll, benefits, and HR.

How does your pricing work?

Optimum HR charges a flat per-employee-per-month (PEPM) fee based on your needs. The rate is published and predictable, with no bundled or hidden fees for setup or off-cycle runs. Unlike a percentage-of-payroll model, your administrative cost does not climb every time you raise pay or hand out bonuses.

Will I really get dedicated reps?

Yes. Every client is assigned a dedicated benefits rep, a payroll rep, and an HR rep. These are named people who know your account, rather than a shared pool you are routed to at random. It is the single biggest difference clients notice after leaving a large provider.

How fast is your support?

Email responses average under two hours, and when you call, a real person answers the phone. There are no queues, no ticket numbers, no AI voice bots, and no waiting days for a reply.

Experience a PEO partnership where you are known, not numbered.

Fifteen minutes is all it takes to find out whether Optimum HR is the right fit for your business.