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Service Model

Optimum HR has been consistently recognized by Inc. Magazine and Best Places to Work for 9 consecutive years. Find out why!

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Why Optimum

Dedicated Points of Contact

We’ve listened carefully to our clients and learned that you are looking for an HR partner that understands your business. That’s why we provide you with a dedicated team of three professionals who handle all areas of your service. We will never pass you off to different departments or a call center. It’s our job to navigate our specialized internal resources, not yours.

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Small Business Personal Touch. Big Company Buying Power.

Sometimes biggest isn’t best, and we think that is the case when you outsource your HR. You want a company that is big enough to handle your needs, but not so big that you are just a number, or can’t get the quality of service you expect and deserve. We think we strike the right balance between both worlds. We are large enough that we can offer the services and benefits you need at competitive rates, but still small enough to make you feel like you’re the most important client we have.

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Personalized Service

We focus on client needs and deliver service with a personalized touch rather than a one-size-fits-all approach. Maybe your company is looking for something that you don’t see on our website or brochure? Feel free to discuss it with us and we’ll be happy to see if we can accommodate your request.

Optimum HR Frees You to Focus on What You’re Good At.

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We Reply

Quick Response & Resolution (QRR) is our brand promise. If you call, a human will answer. If you email, you’ll get a reply in 8 hours or less.

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We Deliver

True NPS scores don’t lie. Our 2024 NPS score from our partners was 59, which is beyond excellent for the Outsourced HR industry.

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We Hire The Best

Happy team members lead to happy partners. See how much our team members love working at Optimum on Glassdoor.

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We Are Dedicated

You are not a stat or a number to us. You are a real person leading a real business – and we provide dedicated contacts to serve you.

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What Optimum Clients are Saying
Optimum tailored its services to my organization. Now, instead
of researching human resources regulations and dealing with the stress
of personnel issues, an area where I have no training or expertise,
I can spend my time managing the operations of my business.
Owner of a financial services company
Owner of a financial services company
Working with Optimum has been a pleasure. From the moment we signed on, it has been nothing but smooth, transparent, and pleasant. The team I work with is always available, and I know that whatever it is that we might need, they are “on it.” I appreciate the accessibility of Optimum’s staff, and the feeling that my company is partnering with Optimum. We’re not just a client on the list, we’re partners. Most of all, I know that our employees are 100% taken care of, and that is the most invaluable part by far.
Controller at a software development company
Controller at a software development company
We have been extremely satisfied with the customized package of solutions Optimum provides our company. However, it is the personalized service and responsiveness that has been most outstanding. Whether it’s addressing a business challenge with senior management, or describing a benefit to an employee, Optimum has demonstrated the same remarkable level of professionalism and responsiveness.
Founder of a healthcare service company
Founder of a healthcare service company
The support we receive from Optimum’s HR specialists is invaluable. Their knowledge and experience gives us peace of mind when making a critical company decision. Across departments, Optimum representatives consistently exhibit professionalism and responsiveness.
CEO at a management company
CEO at a management company
Working with Optimum has allowed us to revisit previous policies in place to ensure we are current and contemporary with our guidelines. They have also provided excellent consultation services for a variety of HR and benefits-related items. Thanks Optimum!
Sr. Vice President of Operations at an IT company
Sr. Vice President of Operations at an IT company
Optimum is clear about what they say and what they provide. Their pricing is transparent, and there are no hidden fees. Working with them is straightforward, and there are no gimmicks involved, which makes business quick and simple. I would recommend Optimum to anyone looking for a local HR solution.
Accountant at a software development company
Accountant at a software development company
Awards & Affiliations
Best Place to Work 2016-2024
Fast-Growing Private Companies
Inc. 5000
SHRM
IRS
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