human resources

Human resources requires a significant amount of your time and energy. When you partner with Optimum, we can take many of these tasks off your plate so you can focus on your core business.

Hiring & Onboarding

Finding the right people and getting them on board quickly is crucial to your business. We can help.

Electronic Onboarding

Enroll your new hires with our easy-to-use online system so you don’t have to chase piles of paper. The software ensures all required information is collected, and nothing is skipped.

Interviewing Best Practices

We’ll consult with you to ensure you ask the right questions to evaluate prospective employees through a compliant, systematic process.

Salary Benchmarking

We’ll help you know what fair and competitive compensation looks like for each individual role, and help you construct the offer.

Background Checks

We’ll coordinate pre-employment background checks including education verification, credit history, driving record, and drug testing, so you can make informed hiring decisions.

Compliance & Risk Management

Making sure your business is compliant is critical so you aren’t hit with fines and lawsuits. We can help.

HR Audit & Best Practices
Employee Handbooks, Company Policy & Job Description Development
Employment Law Updates
Standard Employee/Employer Forms
Secure Employee File Administration
Unemployment Claims Support
Employment Practices Liability Insurance (EPLI)
Workers’ Compensation Insurance & Claims Support

Who We are

Performance Management

Setting employee performance expectations and providing regular feedback are the first lines of defense against employer/employee issues. By being proactive, you’re already improving. We can help.

Performance Management Process

We’ll help you develop a performance management process, write job descriptions that will attract good-fit employees, define goals, and determine improvement protocol.

Corrective Action Process

Sometimes employees do not perform as expected, or they have issues getting along with other employees or their supervisor. We’ll consult with you on how to handle these issues, and how to properly document them, to minimize the chance of an undesirable
outcome.

Employee Separation Counseling

Terminations are a scary thing for employers to go through. We’ll guide you through the process to minimize the chances of a termination going poorly.

Dedicated Contact

You are not a ticket/case number to us. You are a unique business with unique needs, challenges, and opportunities. One size fits one. You need dedicated support. We provide that.

Actual Experts

We exclusively hire and develop A-Players at Optimum. Our HR Professionals are just that: absolute professionals and seasoned masters of their craft.
Proficient in best practices, onboarding, terminations, EPLI, OSHA, Worker’s Comp claims, and loads more. Experts here for you.

Employee Training

Optimum offers clients a large variety of interactive training courses to help develop your employees’ skills, enhance their safety knowledge, and meet compliance requirements.

Below are a few examples of courses available to employees:

Who We are

Optimum is Your HR Partner

We Reply

Quick Response & Resolution (QRR) is our brand promise. If you call, a human will answer. If you email, you’ll get a reply in 8 hours or less.

We Deliver

True NPS scores don’t lie. Our 2024 NPS score from our partners was 59, which is beyond excellent for the Outsourced HR industry.

We Hire The Best

Happy team members lead to happy partners. See how much our team members love working at Optimum on Glassdoor.

We Are Dedicated

You are not a stat or a number to us. You are a real person leading a real business – and we provide dedicated contacts to serve you.

What Optimum Clients are Saying

Optimum tailored its services to my organization. Now, instead
of researching human resources regulations and dealing with the stress
of personnel issues, an area where I have no training or expertise,
I can spend my time managing the operations of my business.

Owner of a financial services company

Working with Optimum has been a pleasure. From the moment we signed on, it has been nothing but smooth, transparent, and pleasant. The team I work with is always available, and I know that whatever it is that we might need, they are “on it.” I appreciate the accessibility of Optimum’s staff, and the feeling that my company is partnering with Optimum. We’re not just a client on the list, we’re partners. Most of all, I know that our employees are 100% taken care of, and that is the most invaluable part by far.

Controller at a software development company

We have been extremely satisfied with the customized package of solutions Optimum provides our company. However, it is the personalized service and responsiveness that has been most outstanding. Whether it’s addressing a business challenge with senior management, or describing a benefit to an employee, Optimum has demonstrated the same remarkable level of professionalism and responsiveness.

Founder of a healthcare service company

The support we receive from Optimum’s HR specialists is invaluable. Their knowledge and experience gives us peace of mind when making a critical company decision. Across departments, Optimum representatives consistently exhibit professionalism and responsiveness.

CEO at a management company

Working with Optimum has allowed us to revisit previous policies in place to ensure we are current and contemporary with our guidelines. They have also provided excellent consultation services for a variety of HR and benefits-related items. Thanks Optimum!

Sr. Vice President of Operations at an IT company

Optimum is clear about what they say and what they provide. Their pricing is transparent, and there are no hidden fees. Working with them is straightforward, and there are no gimmicks involved, which makes business quick and simple. I would recommend Optimum to anyone looking for a local HR solution.

Accountant at a software development company